AFMG Network Forum

PaulMalpas · Member

So, when EASE Setup says Remove or Repair, which should we choose? Always wary of wrecking the licence with this software!

Jim Mobley · Member

Hi Paul,

The installers don't touch the license files, so it doesn't matter which you choose, from a licensing standpoint.

For a new version, however, you want to remove and reinstall.

Bruce · Member

Make sure that there are no EASE processes still running by looking in the Windows Task Manager (Ctrl-Alt-Del) on the first tab. To be sure, you can always reboot Windows. Some folks have encountered errors otherwise if EASE was not closed cleanly one of the times it was run.

Also, if it suggests that you reboot after installing, be sure that you do before trying to run EASE.

BNelson · Member

I'm having problems with the license for the SpeakerLab module. When I run the License Manager, and select EASE SpeakerLab, I get an error window that says "Initialization Failed (1): Error: License Files path not valid!"

I tried going through the steps above and was unable to find a EASE SpeakerLab section on the portal page, from which to download User Files Setup. What am I missing???

Bruce · Member

Hi Brad,

You're missing the User Files setup that would be in the SpeakerLab section on the AFMG Download Portal. If it is not there then contact AFMG Support at support (at) afmg.eu

Bruce

AFMG Frank Siegmann · Member

Hi Brad,

now also the SpeakerLab section is available for you on the download portal.

Frank Siegmann

vhendra_78 · Member

i have the same problem with all my 2 other computer. mine is ok and the other one is already fixed.

why is it happen ???

thanks and regards,

Hendra

Adi Widjaya · Member

Hi Frank,

I have a problem when I installed the Speaker Lab, the problem is I can't download the Licence from AFMG. Please advise.

Thanks & Regards

Bruce · Member

Bruce · Member

Jörn · Member

After selecting SpeakerLab in the AFMG Licence Manager the following message pops up:

"Initialization failed (1): Error: The CrypKey engine could not be initialized. To resolve this problem:

1. Please reboot your computer and try again.
2. Please verify that the CrypKey service is installed and running correctly.
3. Please make sure that the licence files are not accessed through a network connection."

Rebooting does not help, neither does reinstalling. Since I do not know what the CrypKey service is, I am not sure how to proceed.

Thx for helping me!

Bruce · Member

Hi Jörn,

Please make sure that you have installed the User Files Setup available at the AFMG Download Portal under the SpeakerLab heading. See the installation instructions available there for additional information.