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PostPosted: Wed Aug 19, 2009 2:18 pm Reply with quote
manik1509
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Joined: 11 Feb 2009
Posts: 4
Location: India, New Delhi




Hello,

I uninstalled the EASE 4.2.4 and EASE Guard loaded on my PC through Control Panel.

I installed the new EASE 4.3(78.6MB file) downlaoded from the AFMG download Portal and then reinstalled the EASEGUARD Program.Now when i click on the EASE4.3 Shortcut icon on my desktop it shows me some error. I am attaching you the snapshot of the error which pops up on my desktop screen.

Please advise asap.

Manik Gupta
Hi-tech Audio Systems P Ltd

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Manik Gupta
System Design & Project Manager
Hi Tech Audio Systems P ltd
A-97, Sector 4 Noida
U.P-201301 , India
Ph : 0120 - 4327571/72/73
Fax: 0120 - 4327574
Mobile :+91 9810070339
Alternate Email: manik1509@gmail.com
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PostPosted: Wed Aug 19, 2009 2:21 pm Reply with quote
manik1509
Member
 
Joined: 11 Feb 2009
Posts: 4
Location: India, New Delhi




There are two errors - code 75,Run Time Error 75 and check componene error which says Error in Main!Path/File Access Error.
Please advise..

_________________
Manik Gupta
System Design & Project Manager
Hi Tech Audio Systems P ltd
A-97, Sector 4 Noida
U.P-201301 , India
Ph : 0120 - 4327571/72/73
Fax: 0120 - 4327574
Mobile :+91 9810070339
Alternate Email: manik1509@gmail.com
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Updating to EASE 4.3
PostPosted: Wed Aug 19, 2009 10:12 pm Reply with quote
Bruce
Member
 
Joined: 19 Apr 2005
Posts: 459
Location: Minneapolis, MN, USA




Please note that there is no need to uninstall EASEGuard or EASE using the Control Panel. The updated EASE will take care of that for you.

If you do use the Control Panel you should be aware of a number of things.

  1. You must first upload your license from EASE before un-installing either of the programs if you intend to re-install EASEGuard.
  2. If you only uninstall EASE, you need to make sure that the new installation is put in the same folder that was used by the previous version. If you accept the new default location (C:\Program Files\EASE 4.3), then your license will no longer be found because it is in the old location (C:\Program Files\EASE 4.2). You will need to go to the old location and manually run EASEGuard.exe and upload your license. Then you will need to uninstall EASEGuard, and then reinstall it again so it can find the new location.


If you let EASE handle the whole re-installation, these items are handled automatically for you. In fact there is no need to un-install EASEGuard to update EASE.


Email support is far more timely than this forum can be. Send the Email to Support(AT)afmg.eu where we can interactively help you solve the problem.


The answers to the following questions are needed in order to determine the next steps.

Did you upload your license?
Where was the previous EASE installation?
Where is the new EASE installation?
Did you reset the license information when you re-installed EASEGuard?
When you installed EASE, did you "Reset all installation adjustments to default values"?

We have a Installation Clean-up tool that support can email you to assist in fixing the errors that have been created.

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Bruce C. Olson
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PostPosted: Mon Dec 07, 2009 11:00 am Reply with quote
kairos_jatim
Member
 
Joined: 07 Dec 2009
Posts: 3




i have some problem with my license,.....

after i install ease v4.3 and ease guard,....i lose my license...???? why..???
my sepaker lab can working but my ease cannot work.....WHY????

i reset the license information and re-installed easeguard, but the problem is same..WHY???
i cannot download my license and always have report that my user id is invalid (an eccourred during communication error 11: user id not registered)....WHY???

can help me to solve my problem,...

thk's best regard Harryanto
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PostPosted: Tue Dec 08, 2009 12:36 pm Reply with quote
Bruce
Member
 
Joined: 19 Apr 2005
Posts: 459
Location: Minneapolis, MN, USA




If you re-installed EASE 4.3 to a different directory than the previous version, then the license is not transferred. Please create a Status Report and send it to support(at)afmg.eu and our support team will be able to assist you.

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Bruce C. Olson
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PostPosted: Thu Dec 10, 2009 4:33 am Reply with quote
kairos_jatim
Member
 
Joined: 07 Dec 2009
Posts: 3




Problem Solve by Frank.S

Thk's Frank
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