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Easera Gateway Installation Errors
PostPosted: Tue May 11, 2010 7:49 am Reply with quote
rah_220
Member
 
Joined: 11 May 2010
Posts: 1
Location: Indonesia




Recently our company has purchased Easera and Easera Gateway.
We have some problems, regarding the installation of the easera Gateway.
the problems are :
- When installing the gateway driver, when the laptop is searching for the devicem the screen turns into bluescreen and displaying "KERNEL_STACK_INPAGE_ERROR", but after reading the support documents, we are able to continue.
- The next problems is, when we are trying to reinstall the driver, a window appeared and shows "Could not open INSTALL.LOG" file, and after we disabled the network devices on my laptop, the window keeps on appearing and the screen once again turns into bluescreen and displaying "0X000000F4(0X00000003, 0X82B3D020, 0X82B3D194, OX805C773F)". And we're not able to resolve this problem.

What should we do ?
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PostPosted: Tue May 11, 2010 5:23 pm Reply with quote
Jim Mobley
Member
 
Joined: 27 Jul 2005
Posts: 134
Location: Foothill Ranch, California, USA




Dear Rah,

It's probably a bad CD. Please try downloading a new copy of the EASERA Gateway drivers from our FTP site:

ftp://ftp.renkus-heinz.com/Software/

_________________
Best regards,

Jim Mobley
Sr. Application Engineer
Renkus-Heinz, Inc.
19201 Cook St.
Foothill Ranch, CA 92610 USA
TEL: +1-949-588-9997
FAX: +1-949-588-9514
www.renkus-heinz.com
mailto:jim@renkus-heinz.com
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